Shipping, Returns & Warranty

Processing time


The time I need to prepare an order for shipping depends on workload. All my products are made-to-order. Every item is individually cut and hand stitched.  All the products are made "from scratch" in Slovakia by my two hands and simple leathercraft tools (no sewing machines are used). I take great care in ensuring each item is finished to my own high standards and enduser' s satisfaction.

Since the there is only one man with only two hands in the workshop the creative process is a little longer. But the final products can stay with you for the rest of your life or maybe longer (of course in case of proper use). I think, some things are worth the wait.

For lead time please check following link: LEADTIME 


Shipping

Domestic (Slovakia) - I use Slovak Post services and 4 Euro / 6 Eur for Czech republic is added on top of the price (for parcels up to 2 kg)

International - I am sending via Slovak Post and 15 Euro is added on top of the price. (for parcels up to 2 kg)

In case the parcel is more than 2 kg I always try to find the best way of transportation for the customer (after mutual discussion). Especially for countries outside Europe (e.g. Asia) where the postage can grow significantly. 

Delivery takes usually 7-10 days within EU, 15 -20 days to US, Canada and the rest of the international shippments are delivered up to 24 days.

Tracking No can be be provided by email upon shippment.

Customs and taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs clearance procedures.

If you wish to use some other shipping method please let me know after placing order  HERE and we can find some reasonable way.


Payment

I accept PayPal or Credit Card. Just select your payment option when you checkout.


Returns & Refunds

If there is any malfunction or failure (in terms of material) I can fix it for you or I can offer a complete refund or exchange upon return receipt and complete product inspection.

If you have any questions or concerns about anything at all, feel free to ask HERE . I will do my best to help you. 

Shipping costs & credit card fees are non- refundable. 

The return address is:

Michal Berlansky

Stanicna 115, 

Behynce, 956 07, 

Slovakia

Warranty

I give live guarranty for craftmanship. Common usage marks, patina, bad treatment or negligence are not accepted.